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Frequently asked questions



Express Maps

Can I migrate story maps made from the classic Esri Story Maps templates into ArcGIS StoryMaps?

No. The story builder in ArcGIS StoryMaps is not a new template or an update to the classic Story Maps templates. Instead of templates, ArcGIS StoryMaps uses a dynamic story builder with modern capabilities. When authors create and publish a story, they typically spend time getting that particular visual treatment approved and they socialize the story at a specific URL. For these and other reasons, ArcGIS StoryMaps does not offer the ability to update stories built with the classic Story Maps templates, and there is not a migration tool to bring stories created with the classic templates into ArcGIS StoryMaps. For more information about the differences between the classic Esri Story Maps and ArcGIS StoryMaps, see What is ArcGIS StoryMaps.

What is the plan for stories authored with the classic Esri Story Maps templates?

Stories created with the classic Esri Story Maps templates will continue to be available to authors and readers. As Esri moves forward with ArcGIS StoryMaps, authors can still create and edit stories with the classic templates, and these stories will continue to be accessed by their audiences. ArcGIS StoryMaps is the next-generation storytelling tool for the ArcGIS platform, and story authors are encouraged to use this new tool to create stories. For more information about StoryMaps, see the Product road map page.

Will the classic Esri Story Maps continue to be maintained and updated?

No major features will be added to the classic Story Maps templates, as development efforts are focused on ArcGIS StoryMaps. However, Esri will continue to maintain the classic templates and if critical issues arise, they will be addressed.

What media file types and sizes are supported in ArcGIS StoryMaps?

For images, the story builder supports image file sizes up to 20 MB for the following file types: JPEG, JPG, JFIF, PNG, GIF, and BMP. For video uploads, the story builder supports MP4 files up to 50 MB in size. When an MP4 video is uploaded for background use on a cover or in an immersive media panel, the video automatically plays and its audio is not available.

Does ArcGIS StoryMaps work in a disconnected environment?

Yes. ArcGIS StoryMaps is available on ArcGIS Enterprise starting at version 10.8.1. For more information, see System requirements.

Does ArcGIS StoryMaps follow WCAG 2.0 guidelines for accessibility?

Yes. In accordance with WCAG 2.0 guidelines, ArcGIS StoryMaps supports HTML tags, semantic structure, color contrast, keyboard navigation, alternative (alt) text, and other design and feature considerations in the story builder. This allows authors to create stories that are accessible to a broad audience as they take advantage of these capabilities. For more information about accessibility, see Accessibility and supported languages.

Does ArcGIS StoryMaps consume credits?

Credits are the currency used in ArcGIS Online and across the ArcGIS platform for transactions such as storage, spatial analysis, and using premium content. Authoring stories in the ArcGIS StoryMaps builder does not consume credits. When using ArcGIS StoryMaps in ArcGIS Online, credits are only consumed for data storage (uploaded images and video), capabilities that use premium content (Living Atlas maps), or ArcGIS Online analysis. If you create a map that uses hosted feature service layers, tile service layers, or both, credits may be consumed for data storage. To learn more about credits and how they are used, see Understand credits and ArcGIS Online Credits Overview. ArcGIS StoryMaps does not consume on ArcGIS Enterprise unless premium Living Atlas content has been added to a story. For more information about premium content, see Configure Living Atlas Content.


To manage credits, you can periodically review your published stories and unpublish any that are no longer needed or being used. You can also delete any layers that are no longer needed and archive data offline.

How does premium content work in ArcGIS StoryMaps?

If your story includes maps or scenes that consume premium services or data, they will consume credits based on the number of times the story is viewed. If you are concerned about this, speak with your ArcGIS organization administrator to limit those credits, or see Credits.

How do I find and add public maps from ArcGIS Online?

First find the web map or web scene on ArcGIS Online and add it to your favorites list. Then you can add that map or scene to your story from the My Favorites tab in the story builder's map browser. For more information, see Add maps. If your ArcGIS Enterprise environment does not have access to the internet, these public maps from ArcGIS Online will not be available.

Does the ArcGIS for Developers dashboard support ArcGIS StoryMaps?

Yes, the ArcGIS for Developers app dashboard supports the StoryMap itemType. You can use this dashboard to rate limit their application proxies or change the whitelisted referrers; the REST API is not required for these tasks. Additionally, the ArcGIS for Developers site supports app proxies for the classic Esri Story Maps.

Can I create a PDF of a story map?

No. ArcGIS StoryMaps does not support creating PDF files from stories at this time. However, the team is planning to bring printing capabilities to StoryMaps, which will allow you to print to a PDF.

What does beta mean?

Beta components and features may have incomplete functionality or documentation; may undergo some minor, unannounced changes; and are subject to change without notice. Beta components and features are usually available in English only. If you have issues or are experiencing problems with any of the beta functionality, contact Esri Support or visit the Esri Community GeoNet page.

Can I add custom HTML/CSS into the block elements in ArcGIS StoryMaps?

The ArcGIS StoryMaps team is considering enabling more customization options in the future, but ArcGIS StoryMaps does not support custom HTML/CSS at this time. If you have a specific request about what you want to customize or the types of HTML/CSS you want to add, contact the team.

How does autosave work in the ArcGIS StoryMaps story builder?

The ArcGIS StoryMaps builder automatically saves your work as you go. This includes all additions, deletions, or changes to a story's content, configuration, or settings. Since autosave is always working in the background, it's not recommended to have the story builder open in multiple browser tabs—or on multiple devices—simultaneously editing the same story. This could result in lost work or other inconsistencies. Changes made outside the current browser tab will not be reflected in your current builder session until you reload the builder.

What link protocols are supported in ArcGIS StoryMaps?

Authors can link to web content through buttons and hyperlinked text. ArcGIS StoryMaps supports the following link protocols: https, mailto, iform, tel, flow, lfmobile, arcgis-navigator, arcgis-appstudio-player, arcgis-survey123, arcgis-collector, arcgis-workforce, arcgis-explorer, arcgis-trek2there, mspbi, comgooglemaps, pdfefile, pdfehttp, pdfehttps, boxapp, boxemm, awb, awbs, gropen, and radarscope.

Can I reuse my express maps?

No. Currently, express maps can only be used in a single story. If you want to use express maps across multiple stories, contact the team. For more information about express maps, see Add maps.

Can I export data from an express map?

No. ArcGIS StoryMaps does not support exporting features or data from express maps. Express maps are designed to be simple maps as opposed to structured data sources. For more information about express maps, see Add maps.

Can I set scale dependencies on points and features in express maps?

No. Express maps are designed to be simple place maps. Express maps are typically used at a single scale or across a small number of scales. It is recommended that you create ArcGIS web maps and web scenes for sophisticated, multiscale maps.