Skip To Content


The Question step can be used to add a decision point to your workflows. This allows you to define a question with preconfigured responses that determine the next step to run in the workflow.

When the step is run, the question appears and the responses are displayed as buttons. If help text was configured for the step, it appears at the bottom of the job tile. Clicking a response sets the return code for the question and completes the step. If more than three responses are configured, they are displayed in a drop-down list along with a Proceed button. Choosing a response in the drop-down list and clicking Proceed sets the return code for the question and completes the step.

When the step is running you can click Cancel to cancel the step and return to the Work page.


If the step is running, other people can't interact with the job.

Configure the step

Complete these steps to configure the Question step:

  1. Create or edit a workflow diagram to access the Step Library panel.
  2. Drag Question from the Step Library to a connection arrow of a step on the workflow canvas.

    The Settings panel appears.

  3. Provide a name for the step in the Step Name text box.
  4. Optionally, provide a description for the step in the Step Description text box.
  5. Configure step options in the Options section as necessary.
    • Automatically Executes—Runs the step as soon as it becomes active.
    • Can Be Skipped—Allows the step to be finished without being run.
  6. In the Logic section, provide a question in the Question text box.
  7. Provide preconfigured answers and return code values in the Answer and Return Code text boxes.

    Multiple answers can be configured to use the same return code, but all Answer text boxes must contain unique values.


    All paths from the step must be configured to match one of the return code values defined in the step.

  8. Optionally click Add New Response to add additional answers.

    Answers can be deleted by hovering over the answer and clicking the Delete Answer button Delete Answer.

  9. Optionally reorder the answers.
    1. Hover over an answer.
    2. Click the Reorder Answer button Reorder Answer and drag the step to the desired location.
  10. Optionally, click the Help tab and provide help text for the step in the Help text box.
  11. Optionally, click the Style tab to change the shape and color of the step.

Return codes

When the step finishes running, it sends a return code to indicate the result of the step. The return code is evaluated, and the workflow follows all paths that match the step's return value. The following is a list of return codes:

Return codeDescription


The step completed successfully, and the step returns the matching custom return code for the answer defined on the step logic section.

Related topics